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Google Buys Groupon: 3 Lessons We Can Learn

December 1st, 2010

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It’s the hottest news of the season. $6 billion dollars for a company that isn’t quite three years old, and wait for it…has no actual product? Well, it did make $500 million in revenue with its 3,000 employees last year, and Google is betting on it! The business is no other than Groupon.com. While many copycats have come to the market, this daily deal giant has been the leader in the field. So, what can we learn from Google’s decision to vie for Groupon’s attention? 1) Connecting people is a powerful business. As media and technology split our attention in a million directions, gathering multiple people at one water hole…

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2010 Online Marketing Grader

November 30th, 2010

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Let’s face it, 2010 was not the best year economically speaking. People lost jobs, families lost homes, and businesses tanked. But, in the midst of it all, we got creative. New companies blossomed, innovative marketing techniques came into play, and businesses across the board embraced social media as an efficient way to reach out to consumers. Our own web marketing firm grew 400% this year. Clients we worked with saw huge spikes in traffic, sales, and brand awareness. All in all, this was a good year. Now, it’s time to measure your 2010 efforts! How did this year stack up? And what are your goals for 2011? Here are some…

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Brand Reputation Management: How to Clean Up An Online Crisis

October 25th, 2010

Posted by to Online Marketing

By: Shama I was recently asked by an AllBusiness.com reporter to comment on how a business can deal with a social media crisis. Here is the full article on How to Clean up a Social Media Crisis. I also wanted to share my original responses. Much of this is based on online reputation management services we provide for clients. How important is it for business owners to learn how to manage customer complaints on social media? It is absolutely crucial that small business owners learn when and how to manage customer service issues on social media. As consumers, we are giving new meaning to the phrase “I want it my…

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How to Earn Some Good Karma Points

October 15th, 2010

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Today is Blog Action Day. Every October 15th, bloggers of the world unite to hone in on one message. This year’s message is WATER! That’s right. The one thing that we take for granted. How to conserve it, help others get access to it, and overall – make the world a better place. Charity: Water helps bring safe and clean drinking water to those who need it most in developing nations. So, here is how you can help. 1) Go buy a copy of Age of Conversation 3: It’s Time to Get Busy! on Amazon. All profits are donated to charity. 2) Tell your friends about it on Facebook and…

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Top 10 Metrics for Measuring Social Media Marketing ROI

October 12th, 2010

Posted by to Social Media Marketing

Feels good to be home! I just got back from a long speaking tour. First, I was in Nashville doing a keynote on social media for women Accountants and CPAs. Then, I was in Las Vegas for a keynote at the Direct Employers Conference. I spoke about social media for recruiters. After which, I spoke at the Conquer and Grow conference. It was the shortest presentation of my life – 10 minutes! Very TED like. But, I had a blast, and was forced to really sum up my points. Above is my presentation. Below are the main points. 3 Things to Keep in Mind When Measuring Social Media Marketing Success…

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Same Bully, Different Platform. Why We Must Help Stop Online Bullying.

October 3rd, 2010

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Each of us at some point has experienced some form of bullying. Most of us experienced it during our school days, and then many worked hard to put it all behind them. Today’s bullying isn’t happening just on the school grounds though. You can’t just come home, play with your dog, and try to put it all behind you. The bullying continues on Facebook, Twitter, forums, chat rooms – and it lives forever. It isn’t about “Hey! Give me your lunch money!” It is much meaner and pervasive. And, it isn’t limited to school age children. But, wait a second? Why is Shama talking about cyber bullying? Doesn’t she usually…

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We are Hiring! Looking for an Awesome Online Project Manager

September 13th, 2010

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***Update – This position has been filled. Thank you for your interest! *** Online Project Manager This is not your usual “project manager” position. We don’t require a certification. We are looking for the right person who can manage a diverse online staff (we are a virtual company) and on-going deadlines. If you love to work, want to work from home, and are looking to learn more about online marketing – this is for you. This is not your average 9-5 job. Responsibilities: – Serve as the primary medium between Account Manager and the technical staff (developers, designers, etc.) – Keep projects on track through clear task lists, issue tracking,…

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Why Google Instant is a Bad Idea

September 9th, 2010

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Most people know that I studied social media in graduate school. But, most don’t know that I also studied how people experience Time. Time with a capital T can actually be broken down into various dimensions. Some of these dimensions are: urgency, precision, scheduling, and pace. We all have 24 hours in a day but how we experience those hours is vastly different, even when our tasks are similar. While I applaud the fact that Google wants to save us a few milliseconds a search, I am not convinced that trying to guess my thoughts is the way to go. Why Predictive Technology is a BAD IDEA Google recently introduced…

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How Older Users are Utilizing Social Media

August 31st, 2010

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When I first started speaking about social media marketing in 2008, I’d survey the group to see how many people used social media sites. The majority of baby boomers in the room would NOT raise their hands. Fast forward to 2010, and there is rarely a soul in the room who isn’t using Facebook or LinkedIn. The PEW Internet Research Center just released a report on how older users are using social media. I wanted to share some of the key statistics here and my thoughts. Social networking use among internet users ages 50 and older nearly doubled—from 22% in April 2009 to 42% in May 2010. During the same…

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The Tech Titan Award Speech I Should Have Given

August 28th, 2010

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There are events in life that you prepare for: your wedding, the annual Thanksgiving dinner, graduation, the birth of your child. Then, there are events which you almost miss because you drank too much Pepsi and needed a bathroom break. Last night was such an event. When the Alliance of Women in Technology nominated me for the Tech Titan Emerging Company CEO award, I was grateful. I felt honored that they would deem me worthy of their nomination. When I made one of four finalists I was thrilled. I thought “wow! the Judges really wanted to encourage a young entrepreneur.” And, that’s where I stopped. I didn’t dare dream that…

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